Healthcare - KECH, Inc.

KECH delivers reliable, compassionate, and compliant contact center solutions tailored for the healthcare industry. From patient scheduling and appointment reminders to billing support and benefits verification, our trained agents handle every interaction with accuracy and empathy. With secure, HIPAA-compliant systems and seamless EHR integrations, KECH helps healthcare organizations improve patient satisfaction, reduce administrative burdens, and maintain the highest standards of care and confidentiality.

When one of our healthcare partners experienced a sudden surge in patient calls during flu season, KECH quickly scaled a dedicated support team within days. Our trained agents handled appointment scheduling, vaccine inquiries, and follow-up reminders—reducing hold times by over 40%. Patients received timely, compassionate service, and the healthcare staff could focus fully on delivering care. It’s just one example of how KECH helps healthcare organizations stay responsive, efficient, and patient-centered when it matters most.